exit interviews

The narrative pulse of culture

Here's my argument: we need to move from methods of measuring organisation culture that are staitc, towards methods that allow for dynamic assessment. This argument comes out of experiences where static approaches have failed to provide relevant information during the life-cycle of a change management project.

When embarking on an organisatinal intervention project, one can normally anticipate the inclusion of a "discovery" phase as the first of the project. This is where an "as-is" assessment/audit of the context in which the intervention needs to take place is captured. While this important step is often dealt with as a mere step in the process  read more »

Narrative-based exit interviews

Hands up those who have gone through a really solid exit interview process when leaving a company. Just what I thought ... very few of us have experienced a thorough, meaningful exit interview. Instead, many exit interviews are a mere "tick the box in the personnel file" formality rather than an opportunity to gain a rich perspective based on the anecdotes employees have to tell about the organisation.  read more »

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